Frequently asked Questions

With a background in Animated Feature Films,  Jo - owner of Motion Stamp - has taken their talents for all things visual art and turned them into a thriving virtual invitation business, with customizable text, exquisite animations, and feature photographs. Jo has poured hundreds of hours into creating stunning templates, waiting to be delivered in high-resolution on your own private webpage within 3 to 6 business days.

What are the steps?

Once you have chosen your Animated Invitation Design, place your event details how you would like them to appear, in the order form. Should your chosen card allow, you can upload an optional photo. There will be space to include any extra special details in the end slide of the invitation, as well as the opportunity to include any special direction for the layout of the text.

We will always contact you to ask questions and clarify anything if needed. If you are looking for assistance with ideas for phrasing, we have a helpful Wedding Invitation Etiquette tips page.

Once you have checked your wording is correct, continue through the payment process and an email confirmation will be sent to you. Please check your junk folder should this not arrive in your inbox.

When your video is ready, a private weblink will be emailed to you for review. Should we need to revise anything, we are able to update your text and its layout, as many times as needed, until you are completely happy with the results. You are then ready to send your invitation weblink to your guests in any method of your choice. Such as email, text message, whatsapp message and so on.

Alternatively you can place the video in your own event webpage, and send this to your guests instead. Read below for more details on this.

How long will it take to receive my order?

Generally an order will take between 3-5 business days. There are a number of steps involved, and depending on the wording, there may be a little manual re-animation involved in getting your invitation looking just right. On the odd occasion we may pause creating orders for a holiday period. We'll always announce this on our website ahead of time so customers can be aware.

Can we create the invitation in another language?

Yes, currently we have created Invitations in English, Spanish, German, French, Latvian, Portuguese, Cyrillic, Indonesian and Arabic. English is our first language, and we are happy to work with you and your translation into another language.

Can we change the music?

As Motion Stamp is a business, it is required to follow commercial music licensing law. Which means we need to have written permission from the owner of the music, or have purchased a commercial music license to be able to use a music track.

Many people have a favourite track they would love on their invitation, however, if you are open to other music options we can recommend a wonderful music catalog called https://www.premiumbeat.com/
They have lots of beautiful and professionally composed music. There would just be an additional fee of $50 USD for us to purchase the muisc license for your invitation, and for Motion Stamp to edit the audio. We can even download a preview of the track to ensure it works before we commit to buying a license.

Can I download my Invitation as a Keepsake?

Absolutely. You are able to download the video in a variety of resolutions to keep on your own computer or system. 

I wish to delivery my invitation as a file attachement, not a weblink. Can we do this?

The short answer is... it's possible, but potentially problematic.

Attaching video files to services such as messenger, whatsapp or sending it in a text SMS can cause quality problems. Video files are big, and these services typically compress the video and remove the quality in order to be able to send it over a phone or system network. If you decide you would like to go ahead with this, then we suggest downloading a number of different file sizes from our hosting site Vimeo and testing them out over the phones of friends and family members.

Vimeo has applied a high-quality compression and gives us different video sizes to download. So, you may possibly find an option that works for you.

We have created a private online webpage solution so you don't need to be hassled with files sizes and compression.

Can we include an RSVP form with the Invitation?

Yes. We are able to add a link to an RSVP service of your choosing. Motion Stamp does not create RSVP forms. However we can create a button which will take your guests directly to an RSVP that you suppply us. 
If you are looking for an RSVP option, there are quite a few out there.

Google forms is a great example, and you can see an example of a Wedding RSVP here. RSVP Example 

We have a handy blog which explains how to create your own free Google RSVP. Which can be viewed here. https://motionstamp.com/blogs/news/evite-rsvp

Otherwise, if you haven't already found them, websites such as 'With Joy', 'Rsvpify', or 'Say I do' all have very comprehensive RSVP tools and databses for hosts.

All allow you to create a RSVP page, which we can link to. If you want to take it a step further they also allow you to create a full website, which allows you to place your Motion Stamp invitation video within them.

We have a website, can we embed the online invitation into it?

Yes. Vimeo easily allows embedding. I provide the embedding code as part of my service. Just let me know if you need the html code and I am able to send it to you. Please note, we will be unable to insert the code into your webpage for you. If you are unsure how to do this, your web creation service will most likely have instructions, otherwise, there are many web freelancers who can easily insert it. 

Can I create variations of the Invitation?

Yes. For example, due to Covid many events have guest number restrictions. We are able to do alternate versions so you can invite your guests with different limts on numbers. Typically we include this information in the final invitation frame of the video. 

Alternatively, we can create 1 video, with multiple website text variations. Under the video we can include different text versions. Please see an exmaple of this text below the invitation here.

Please get in touch to create these custom orders.  

Will my Video Invitation work on all devices?

Yes, the invitation is at HD Resolution (1080) 24 fps. Provided the viewers internet connection is working, you will see clear quality video on computers, tablets and smartphones. Should you decide to show it on a projector or a device larger than a 5K screen, you may start seeing some slight degradation.

My event details have changed, can we redo the invitation?

Yes. If there has been a change in your event details, no problem. If it is just a date change, this is part of the service. However, if most of the details are different, then we may need to start again. We offer a redo service at 50% of the initial purchase price for each following new version.

Can I print the final Invitation page? Some guests require a physical invitation.

We are able to provide a captured Jpg still from the HD (High Definition) video invitation, upon request. That way if anyone would like a printed copy you will have that option. Please note, images for print and video are not designed the same, so it will have a different resolution, and color setup, to that of a traditional paper invitation. It is designed to be a quick print and go, for any guest who needs the event details on paper.

What happens with the Photo?

If your chosen Invitation offers a photo option, we will do all the work for you. Including cropping, colour treatment and re-sizing. We just need your favourite high resolution picture uploaded into the order form. It will need to be under 10 MB in size. We are able to accept all image formats. We do recommend a high quality JPG image.

Will only my guests be able to see my event details?

Yes. Vimeo hosts videos privately. Only those people you send the link to will be able to find your invitation. It will not be open to the general public.

How long will my Virtual Invitation be online?

Once we create a wedding invitation animation video. It can stay online as long as you like. By default, we will remove the webpage 1 year after the event has taken place. However if you wish something different let us know.

Can we avoid ads playing on my online invitation video?

Yes. We have specifically gone with Vimeo as they are an ad free service.

Why isn't the Video Invitation working in Landscape?

Sometimes people’s smartphones and tablets have rotate image turned off. This can be turned on in your devices relevant settings menu.

The text placement is different to what I was expecting. I'm not happy with the result, can we fix this?

Yes. Sometimes we may need to change the text formatting to work with the surrounding images. Extra-long names and addresses in particular may need to change in size and placement. We also need to work with ‘title safe’ zones in your videos to ensure your words aren’t cropped when viewing on different devices. Should you not be satisfied with anything please let us know and we can work together to ensure you are completely happy with your invitation.

Can't find the answer you're looking for?

Please contact us, and we'll get back to you as soon as possible.