Frequently Asked Questions

What are the steps?

Once you have chosen your Animated Invitation Design, place your event details how you would like them to appear, in the order form. Should your chosen card allow, you can upload an optional photo. There will be space to include any extra special details in the end slide of the invitation, as well as the opportunity to include any special direction for the layout of the text.

You also have the option on may of our designs to change colors, music, fonts and more. Your invitation order will will show you what can be customized.

We will always contact you to ask questions and clarify anything if needed. If you are looking for assistance with ideas for phrasing, we have a helpful Wedding Invitation Etiquette tips page.

Once you have checked your wording is correct, continue through the payment process and an email confirmation will be sent to you. Please check your junk folder should this not arrive in your inbox.

When your video is ready, a private weblink will be emailed to you for review. Should we need to revise anything, we are able to update your text and its layout, as many times as needed, until you are completely happy with the results. You are then ready to send your invitation weblink to your guests in any method of your choice. Such as email, text message, whatsapp message and so on.

Alternatively you can place the video in your own event webpage, and send this to your guests instead. Read below for more details on this.

Can we include an RSVP form with the Invitation?

Yes. We are able to add a link to an RSVP service of your choosing. Motion Stamp does not create RSVP forms. However when you order a webspage we can create a button which will take your guests directly to an RSVP that you suppply us. If you are looking for an RSVP option, there are quite a few out there.

Google forms is a great way to Rsvp and it's free. You can see an example of a Wedding RSVP here. RSVP Example Motion Stamp provides you with a free Google forms rsvp template, that matches your chosen invitations. You can ammend it and make your own.

We have a handy blog which explains how to create your own free Google RSVP. Which can be viewed here.

Otherwise, if you haven't already found them, websites such as 'With Joy', 'Rsvpify', or 'Say I do' all have very comprehensive RSVP tools and databses for hosts.

All allow you to create a RSVP page, which we can link to. If you want to take it a step further they also allow you to create a full website, which allows you to place your Motion Stamp invitation video within them.

Can I download my Invitation as a Keepsake?

Absolutely. You are able to download the video in a variety of resolutions to keep on your own computer or system. 

May the invitation be ordered in another language?

Yes, currently we have created Invitations in English, Spanish, German, French, Latvian, Portuguese, Cyrillic, Indonesian and Arabic. English is our first language, and we are happy to work with you and your translation into another language.

You have the option to order your invitation as a bilingual invitation, or order 2 invitations. 1 in English and the 2nd in another language. Our order form will give you these options.

Can I create guest number variations for the Invitation?

Yes, many events have different guest number restrictions. We are able to do alternate versions so you can invite your guests with different limts on numbers. Typically we include this information in the final invitation frame of the video. 
For example, you can place 'Invitation for 1 guest' on the first video, and then 'Invitation for 2 guests' on the second video.

Alternatively, we can create 1 video, with multiple website text variations. Under the video we can include different text versions. Please see an exmaple of this text below the invitation here.

Please get in touch to create these custom orders.  

Can we change the music?

Yes, Motion Stamp has a wonderful music collection. You can choose a track that is closer to your theme from our range.

Otherwise, if you are looking for something more specific, we recommend a wonderful music catalog called Premium Beat. They have lots of beautiful and professionally composed music. There would be an additional fee of $70 USD for us to purchase the music license for your invitation, and for Motion Stamp to re-edit the audio. We can even download a preview of the track to ensure it works before we commit to buying a license.

As Motion Stamp is a business, it is required to follow commercial music licensing law. Which means we need to have written permission from the owner of the music, or have purchased a commercial music license to be able to use a music track.

How long will it take to receive my order?

Generally an order from one of our templates will take between 3-5 business days. There are a number of steps involved, and depending on the wording, there may be a little manual re-animation involved in getting your invitation looking just right. On the odd occasion we may pause creating orders for a holiday period. We'll always announce this on our website ahead of time so customers can be aware.

We have a website, can we embed the online invitation into it?

Yes. We use Vimeo streaming, which easily allows embedding. We create a link that can be copied and pasted into your site, as well as an embed code should the builder require more.
This will allow you to have the video live on Vimeo, while playing directly from your website.

Please note, we will be unable to insert the code into your webpage for you. If you are unsure how to do this, your web creation service will most likely have support instruction pages and staff. Otherwise, there are many web freelancers who can easily insert it. 

Will my Video Invitation work on all devices?

Yes, the invitation is at HD Resolution (1080) 24 fps. Provided the viewers internet connection is working, and their web browser software is up to date, you will see clear quality video on computers, tablets and smartphones. Should you decide to show it on a cinema projector or a device larger than a 5K screen, you may start seeing some slight degradation.

My event details have changed, can we redo the invitation?

Yes. If there has been a change in your event details, no problem. Your invitation package covers unlimited revisions.

What happens with the Photo?

If your chosen Invitation offers a photo option, we will do all the work for you. Including cropping, colour treatment and re-sizing. We just need your favourite high resolution picture uploaded into the order form. It will need to be under 10 MB in size. We are able to accept all image formats. We do recommend a high quality JPG image.

Is my invitation video private?

Yes. Vimeo hosts videos privately. Only those people you send the link to will be able to find your invitation. It will not be open to the general public.

If you order a website, we ensure it is setup so search engines such as google do not list it.

We do not share invitations with anyone unless you have given permission for us to do so. We consider your privacy to be a top priority.

How long will my Virtual Invitation be online?

Once we create a wedding invitation animation video. It can stay online as long as you like. By default, we will remove the webpage 1 year after the event has taken place. However if you wish something different let us know.

Can we avoid ads playing on my online invitation video?

Yes. We have specifically gone with Vimeo as they are an ad free hosting service.

Why isn't the Video Invitation working in Landscape?

For our landscape deisgns - Sometimes people’s smartphones and tablets have rotate image turned off. This can be turned on in your devices relevant settings menu.

The text placement is different to what I was expecting, can we fix this?

Yes. Sometimes we may need to change the text formatting to work with the surrounding images. Extra-long names and addresses in particular may need to change in size and placement. We also need to work with ‘title safe’ zones in your videos to ensure your words aren’t cropped when viewing on different devices. Should you not be satisfied with anything please let us know and we can work together to ensure you are completely happy with your invitation.

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